The SSC/GBS/BPO sector, which is dynamically developing in Poland, needs employees with specialized competencies and skills.

Courses

• Team Leader Academy for SSC
• Process efficiency management in SSC, BPO
• Polish Employment Law
• R&D project implementation and coordination - ONLINE
• How to set up a Shared Service Centre (SSC)?
• SSC staff rotation
• Robotisation and automation of processess in SSC/BPO
• The SSC team in remote working - how to manage, build and maintain relations online
• SSC migration and change management
• Finance & Accounting in Shared Services Centers
• Transition manager

EY Academy of Business has prepared a wide training portfolio for the SSC sector in the scope of improving employee qualifications in the following areas: 

• managerial competencies, both for new team leaders and for experienced managers, 
• managing operational effectiveness in an SSC 
• finance and accounting for non-finance personnel 
• labour regulations for expatriate managers 

• SSC Team Leader Academy – A 5-month development programme for team leaders and managers. 
• R&D project implementation and management – Effective solutions regarding R&D project implementation – from the stage of project initiation, managing the risk of innovation to the project evaluation. The classes will be conducted in the Polish language. 
• Management of process effectiveness in  SSC/BPO – Client’s expectations, market dynamics and managing teams with high turnover consist in the key factors influencing the operational effectiveness of SSC’s. A very intensive two-day workshop for the sector managers. Classes will be conducted in the Polish language in the following locations: Poznan, Krakow, Warsaw and Wroclaw.
• Polish Employment Law – A program for foreigners: directors & managers. The course will be conducted in the English language in Warsaw.
• Finance & Accounting in Shared Services Centres - This intensive four-day course will provide attendees with an understanding of financial accounting basics and will be conducted in the English language.