Programme
1 Cooperation in a team
• Basics of good cooperation
• Characteristics of good and bad teams
• Distinction of behavior which aids the implementation of tasks in a team
• Distinction of behavior that hinder the proper functioning of the team
2 Basics communicate effectively in a group
• The knowledge about interpersonal communication
• The importance of communication in maintaining relationships with others
• Barriers and ease in communication
3 Development of basic communication skills
• The ability to ask questions, paraphrasing, explaining
• Expressing understanding
• Principles of expressing praise
• Principles of expressing positive criticism
• Expressing ratings
• Commissioning and enforcement tasks
4 Dealing with conflict situations
• What is conflict?
• Methods for resolving conflicts - avoiding, yielding, fight, compromise, cooperation
• Solution focused on cooperation
5 Building the ability to create positive relationships with other employees
• Individual predispositions and preferences in communication
• awareness and build their own strategies to communicate with co-workers