Communication with the focus on cooperation

Objectives

• Improve knowledge about the team, its construction, operation
• Education of behavior conducive to team work
• Developing skills to build an effective team
• Education of behavior conducive to good communication in a relationship postponed - employee, boss - team


Benefits


Participants in the training will:

• learn what cooperation between team members is
• know what elements to consider when communicating with others
• learn to use the most important communication techniques
• learn to apply the solution to the conflict based on cooperation


Who is this training for?


For employees as well as managers who wish to develop and improve their ability to communicate with others.

Structure

1 Cooperation in a team

• Basics of good cooperation
• Characteristics of good and bad teams
• Distinction of behavior which aids the implementation of tasks in a team
• Distinction of behavior that hinder the proper functioning of the team

2 Basics communicate effectively in a group

• The knowledge about interpersonal communication
• The importance of communication in maintaining relationships with others
• Barriers and ease in communication

3 Development of basic communication skills

• The ability to ask questions, paraphrasing, explaining
• Expressing understanding
• Principles of expressing praise
• Principles of expressing positive criticism
• Expressing ratings
• Commissioning and enforcement tasks

4 Dealing with conflict situations

• What is conflict?
• Methods for resolving conflicts - avoiding, yielding, fight, compromise, cooperation
• Solution focused on cooperation

5 Building the ability to create positive relationships with other employees

• Individual predispositions and preferences in communication
• awareness and build their own strategies to communicate with co-workers