Communication skills and cooperation

Objectives
• Improve knowledge about the team, its construction, operation
• Education of behavior conducive to team work
• Developing skills to build an effective team
• Education of behavior conducive to good communication in a relationship postponed - employee, boss - team


Benefits
Participants in the training will:

• learn what cooperation between team members is
• know what elements to consider when communicating with others
• learn to use the most important communication techniques
• learn to apply the solution to the conflict based on cooperation

Programme

1 Cooperation in a team

• Basics of good cooperation
• Characteristics of good and bad teams
• Distinction of behavior which aids the implementation of tasks in a team
• Distinction of behavior that hinder the proper functioning of the team

2 Basics communicate effectively in a group

• The knowledge about interpersonal communication
• The importance of communication in maintaining relationships with others
• Barriers and ease in communication

3 Development of basic communication skills

• The ability to ask questions, paraphrasing, explaining
• Expressing understanding
• Principles of expressing praise
• Principles of expressing positive criticism
• Expressing ratings
• Commissioning and enforcement tasks

4 Dealing with conflict situations

• What is conflict?
• Methods for resolving conflicts - avoiding, yielding, fight, compromise, cooperation
• Solution focused on cooperation

5 Building the ability to create positive relationships with other employees

• Individual predispositions and preferences in communication
• awareness and build their own strategies to communicate with co-workers

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Please feel free to contact the course coordinator: 

Sylwia Kacprzak

Tel. +48 508 018 327