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Process Management Academy

The goal of this course is to provide participants with comprehensive tools and knowledge enabling them to turn-around the company towards process and quality excellence. Based on long and practical experiences, we have created a unique solution that combines aspects of strategic management, process engineering, cultural change, team management and the performance metric system. 

The courses will be led in Polish but we have a simmilar course in English

For more information on in-house course training contact:

Oktawia Kuruś, tel. +48 517 882 348,


Renata Michalak | +48 508 018 460 |

  • For whom?
  • Objectives and advantages
  • Programme
  • Tutors
  • Contact
  • Educational points/units
  • Download course programme in PDF

Target group

We would like to invite individuals who wish to improve their management skills related to the field of process management, in particular:
  • Directors, managers, staff and specialists interested or involved in business process transformation, business process optimization and process excellence.
We would also like to invite any individuals who are involved in implementing new processes or monitoring existing ones in their enterprises.


With rising value of quality service, it is key to acknowlege the complexity and variety of processes inside the organization.
During the course, participants learn and practice how to improve effictivness and efficiency of business processes.


If you are intrested in our course provided in English, the content is as stated below:
1. Business Process Management: introduction
  • Difference between process, project and task
  • Process efficiency, effectiveness and economy (3 E's)
  • Process value stream
  • Key roles, expectations and responsibilities in process management. Process owner, process stakeholder, process task manager and process resource
  • Is 100% quality a myth?
2. From Strategy to Key Performance Indicators
  • Strategy goals, critical success factors and other necessary conditions - Implementation of Intermediate Objective Map (IO Map) in the company
  • How to use KPI's effectively in terms of quality, productivity, time, cost and customer service
  • Economy, Efficiency, Efectiveness - Implementation of the SIPOC tool in the company
3. Business Process Analysis and Optimization
  • The DMAIC Model - Define, Measure, Analyze, Improve and Control Model
  • Interference Diagram and Current Reality Tree Tools - Finding the root cause of the problem
  • As-Is Diagram - Business Process Flow Chart analysis implementation
  • Injection analysis and TO-BE Flow Chart analysis – Implementing changes and monitoring
4. Management by Objectives and the Control Process
  • Management by Objectives (MBO) - planned and actual metrics in real time
  • Resource performance management - Evaluation and execution system implementation
5. Business Process Ongoing Improvement
  • Business process management review system
  • Process of the Ongoing Improvement (POOGI) - Process Knowledge Rules implementation
6. Q&A session
E-mail the Course Co-ordinator


It is possible to organize a special “in company” training course on client’s request.

For more information on in-house course training contact:

  • Oktawia Kuruś | +48 517 882 348

Educational points

PDU – Professional Development Units – participation in our program „Project Management” counts as valid PDU points as required by PMI®.
CPD – Continuing Professional Development – Our training courses fulfill the requirements of international professional organizations (ACCA, IIA) relating to further professional development of their members