Programme
If you are intrested in our course provided in English, the content is as stated below:
1. Business Process Management: introduction
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Difference between process, project and task
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Process efficiency, effectiveness and economy (3 E's)
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Process value stream
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Key roles, expectations and responsibilities in process management. Process owner, process stakeholder, process task manager and process resource
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Is 100% quality a myth?
2. From Strategy to Key Performance Indicators
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Strategy goals, critical success factors and other necessary conditions - Implementation of Intermediate Objective Map (IO Map) in the company
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How to use KPI's effectively in terms of quality, productivity, time, cost and customer service
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Economy, Efficiency, Efectiveness - Implementation of the SIPOC tool in the company
3. Business Process Analysis and Optimization
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The DMAIC Model - Define, Measure, Analyze, Improve and Control Model
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Interference Diagram and Current Reality Tree Tools - Finding the root cause of the problem
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As-Is Diagram - Business Process Flow Chart analysis implementation
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Injection analysis and TO-BE Flow Chart analysis – Implementing changes and monitoring
4. Management by Objectives and the Control Process
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Management by Objectives (MBO) - planned and actual metrics in real time
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Resource performance management - Evaluation and execution system implementation
5. Business Process Ongoing Improvement
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Business process management review system
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Process of the Ongoing Improvement (POOGI) - Process Knowledge Rules implementation
6. Q&A session