Programme
If you are intrested in our course provided in English, the content is as stated below:
1. Business Process Management: introduction
-
Difference between process, project and task
-
Process efficiency, effectiveness and economy (3 E's)
-
Process value stream
-
Key roles, expectations and responsibilities in process management. Process owner, process stakeholder, process task manager and process resource
-
Is 100% quality a myth?
2. From Strategy to Key Performance Indicators
-
Strategy goals, critical success factors and other necessary conditions - Implementation of Intermediate Objective Map (IO Map) in the company
-
How to use KPI's effectively in terms of quality, productivity, time, cost and customer service
-
Economy, Efficiency, Efectiveness - Implementation of the SIPOC tool in the company
3. Business Process Analysis and Optimization
-
The DMAIC Model - Define, Measure, Analyze, Improve and Control Model
-
Interference Diagram and Current Reality Tree Tools - Finding the root cause of the problem
-
As-Is Diagram - Business Process Flow Chart analysis implementation
-
Injection analysis and TO-BE Flow Chart analysis – Implementing changes and monitoring
4. Management by Objectives and the Control Process
-
Management by Objectives (MBO) - planned and actual metrics in real time
-
Resource performance management - Evaluation and execution system implementation
5. Business Process Ongoing Improvement
-
Business process management review system
-
Process of the Ongoing Improvement (POOGI) - Process Knowledge Rules implementation
6. Q&A session
