Transition Manager SSC
Transition Manager is a person of key importance for the development and improvement of business within SSC/BPO. As the leader of the process improvement team, he actively participates in implementing changes in a company, using key tools of statistical process analysis as well as project management and employee engagement tools.
Knowledge acquired during the workshop is based on internationally used and recognized methodologies, developed by major research institutes and colleges as well as on their long-term implementation practice. It is also supported by advanced psychological tools helping to improve the manager’s professional skills. The workshop’s participants will be equipped with a full set of tools, forms and practical examples so that they can immediately start implementing changes in the processes.