Home Courses Lean & Process Management Robotisation and automation of processess in SSC/BPO

Robotisation and automation of processess in SSC/BPO

This course is delievered in Polish and can also be organized as a closed session (closed formula) at individual request of your organization.

If you are interested in this programme, please contact the course co-ordinator Monika Kacprzykowska (monika.kacprzykowska@pl.ey.com)

Objectives and advantages
Programme
Date and location
Price
Contact
Download course programme in PDF

Advantages and objectives

After completion of this training, you will:

be able to create and use process pyramid to analyse processes and their readiness for automation at SSC/BPO
be able to map and meter business process at the stage of preparation for standardization and automation
know the methods for process analysis (flows, documents, tasks, resources and time) during the course of automation
be able to estimate the potential and benefits of selected process automation
know what are the types of robots, how to select them and when they can be used
know what is robot parameterisation and what is the role of operator in robot handling
know what is the role of individual departments and teams in process automation
know how to build a farm of robots and manage this process
know automation tools available on the market
know how to avoid the most common mistakes and know the steps to start process robotisation at SSC/BPO.

Programme

The concept of process, standard and SSC/BPO process variability management
Process pyramid in business service centers
What processes are possible to automate
Practical process workshop
Architecture and activity sequencing
The concept and types of robots
Robot parameterisation
Robot management and role of the operator
Inter-action of robots with IT infrastructure and systems
Cooperation between IT – Business during robotisation
Robots orchestration and machines farm
Robots management process
Tools available on the market
The most common mistakes

Date and location

16 April 2021, Warsaw or Online Live [course in Polish]

Please ask us about our corporate rates and about organising this course in-house. We recommend in-house training as it supports the effective implementation of business process automation (BPA) at business service centres.

Price 950.00 PLN (+ 23% VAT)

Contact

Monika Kacprzykowska

Mobile. +48 789 407 575

monika.kacprzykowska@pl.ey.com

Course Brochure (PDF)

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