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Robotisation and automation of processess in SSC/BPO

This course is delievered in Polish and can also be organized as a closed session (closed formula) at individual request of your organization.

If you are interested in this programme, please contact the course co-ordinator Monika Kacprzykowska (

  • Objectives and advantages
  • Programme
  • Date and location
  • Price
  • Contact
  • Download course programme in PDF

Advantages and objectives

After completion of this training, you will:
  • be able to create and use process pyramid to analyse processes and their readiness for automation at SSC/BPO
  • be able to map and meter business process at the stage of preparation for standardization and automation
  • know the methods for process analysis (flows, documents, tasks, resources and time) during the course of automation
  • be able to estimate the potential and benefits of selected process automation 
  • know what are the types of robots, how to select them and when they can be used
  • know what is robot parameterisation and what is the role of operator in robot handling 
  • know what is the role of individual departments and teams in process automation
  • know how to build a farm of robots and manage this process 
  • know automation tools available on the market
  • know how to avoid the most common mistakes and know the steps to start process robotisation at SSC/BPO.


  • The concept of process, standard and SSC/BPO process variability management
  • Process pyramid in business service centers
  • What processes are possible to automate
  • Practical process workshop 
  • Architecture and activity sequencing 
  • The concept and types of robots 
  • Robot parameterisation 
  • Robot management and role of the operator
  • Inter-action of robots with IT infrastructure and  systems
  • Cooperation between IT – Business during robotisation 
  • Robots orchestration and machines farm 
  • Robots management process
  • Tools available on the market 
  • The most common mistakes 

Date and location

  • 29 October 2021 | Online Live 

Please ask us about our corporate rates and about organising this course in-house. We recommend in-house training as it supports the effective implementation of business process automation (BPA) at business service centres.

Price 950.00 PLN (+ 23% VAT)
E-mail the Course Co-ordinator


Monika Kacprzykowska

Mobile. +48 789 407 575