Courses and trainings for companies - Ernst & Young Academy of Business
menu
Home   Courses   Lean & Process Management   Robotisation and automation of processess in SSC/BPO

Robotisation and automation of processess in SSC/BPO

This course is delievered in Polish and can also be organized as a closed session (closed formula) at individual request of your organization. If you are interested in this programme, please contact the course co-ordinator Monika Kacprzykowska (monika.kacprzykowska@pl.ey.com)

  • Objectives and advantages
  • Programme
  • Date and location
  • Price
  • Contact
  • Download

Advantages and objectives

After completion of this training, you will:
  • be able to create and use process pyramid to analyse processes and their readiness for automation at SSC/BPO
  • be able to map and meter business process at the stage of preparation for standardization and automation
  • know the methods for process analysis (flows, documents, tasks, resources and time) during the course of automation
  • be able to estimate the potential and benefits of selected process automation 
  • know what are the types of robots, how to select them and when they can be used
  • know what is robot parameterisation and what is the role of operator in robot handling 
  • know what is the role of individual departments and teams in process automation
  • know how to build a farm of robots and manage this process 
  • know automation tools available on the market
  • know how to avoid the most common mistakes and know the steps to start process robotisation at SSC/BPO.

Programme

  • The concept of process, standard and SSC/BPO process variability management
  • Process pyramid in business service centers
  • What processes are possible to automate
  • Practical process workshop 
  • Architecture and activity sequencing 
  • The concept and types of robots 
  • Robot parameterisation 
  • Robot management and role of the operator
  • Inter-action of robots with IT infrastructure and  systems
  • Cooperation between IT – Business during robotisation 
  • Robots orchestration and machines farm 
  • Robots management process
  • Tools available on the market 
  • The most common mistakes 

Date and location

  • 6 October 2020, Warsaw [course in Polish]

The course can also be organized as a closed session (closed formula) at individual request of your organization.

Price 950.00 PLN (+ 23% VAT)

Contact

Monika Kacprzykowska

Mobile. +48 789 407 575

monika.kacprzykowska@pl.ey.com

This website uses cookies which are stored on your computer. By continuing to browse this website you are agreeing to our use of cookies. Find out more by reading our privacy policy