Advantages and objectives
After completion of this training, you will:
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be able to create and use process pyramid to analyse processes and their readiness for automation at SSC/BPO
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be able to map and meter business process at the stage of preparation for standardization and automation
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know the methods for process analysis (flows, documents, tasks, resources and time) during the course of automation
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be able to estimate the potential and benefits of selected process automation
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know what are the types of robots, how to select them and when they can be used
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know what is robot parameterisation and what is the role of operator in robot handling
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know what is the role of individual departments and teams in process automation
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know how to build a farm of robots and manage this process
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know automation tools available on the market
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know how to avoid the most common mistakes and know the steps to start process robotisation at SSC/BPO.
